07747 886690 sales@gsplastering.co.uk
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Privacy Policy

Last updated: January 2025

We respect your privacy. This policy explains plainly what personal information we collect, why we collect it, and what we do with it. We will never sell your data.

1. Who We Are

GS Plastering is a sole trader business providing professional plastering services across Cornwall, UK. In this policy, "we", "us", and "our" refers to GS Plastering.

For any privacy-related queries, you can contact us at:

2. What Information We Collect

We only collect information that is necessary to provide our services or respond to your enquiries. This may include:

  • Contact details — your name, phone number, and email address when you get in touch with us
  • Project information — details about the work you're requesting, such as location and type of job
  • Communication records — messages sent via email, WhatsApp, or phone
  • Usage data — basic analytics about how visitors use this website (e.g. pages visited, browser type), collected anonymously

We do not collect payment card details directly. Any payments are processed through third-party services.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes
  • Arrange and carry out plastering work
  • Send you updates relevant to your project
  • Comply with legal and regulatory obligations
  • Improve our website and services

We will not use your information for marketing or send you unsolicited emails. We will not sell, rent, or trade your personal data to any third party.

Under UK GDPR, we rely on the following legal bases to process your personal data:

  • Contractual necessity — processing is necessary to provide the services you have requested
  • Legitimate interests — to respond to your enquiries and manage our business effectively
  • Legal obligation — where we are required to retain records by law
  • Consent — where you have explicitly agreed, for example by submitting an enquiry form

5. Sharing Your Data

We do not share your personal information with third parties except in the following limited circumstances:

  • Service providers — such as email or messaging platforms used to communicate with you (e.g. Google, WhatsApp/Meta). These providers have their own privacy policies.
  • Legal requirements — if we are required to disclose information by law, court order, or a regulatory authority
  • Business protection — to protect our rights, property, or safety, or that of others

All third parties we work with are required to keep your data secure and to use it only for the purposes we specify.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Enquiries that don't result in work — deleted within 12 months
  • Customer records for completed jobs — retained for up to 7 years for accounting and legal purposes
  • Website analytics — anonymised and aggregated; no personal data retained

After the relevant retention period, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct inaccurate or incomplete data
  • Right to erasure — you can ask us to delete your data, subject to legal obligations
  • Right to restrict processing — you can ask us to limit how we use your data
  • Right to data portability — you can request your data in a machine-readable format
  • Right to object — you can object to processing based on legitimate interests
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at sales@gsplastering.co.uk. We will respond within 30 days. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

This website may use cookies — small text files stored on your device — to help the site function and to understand how it is used.

We use:

  • Essential cookies — required for the website to function correctly. These cannot be disabled.
  • Analytics cookies — used to understand how visitors interact with the site (e.g. Google Analytics). These are anonymous and do not identify you personally.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your use of the website. For more information about cookies, visit aboutcookies.org.

9. Third-Party Links

Our website may contain links to external websites, including our Facebook page and Google Business profile. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch: